Shipping & Delivery

You'll receive tracking updates automatically via email at every stage of your canvas's journey:

1. Order Confirmed – Your canvas enters production
2. Shipped – Your canvas is on its way (with tracking number)
3. Out for Delivery – Arriving today
4. Delivered – Your transformation is complete

You can also track your order anytime by clicking the "Track Order" link in any shipping email, or by visiting your account dashboard.

Not at all. Tracking updates can sometimes have gaps, especially during weekends or when your canvas is in transit between facilities. This is completely normal.

Your canvas is still on its way to you. Carriers typically scan packages at major checkpoints rather than continuously, so you might see 2–3 days between updates.

If it's been more than 5 business days without an update, reach out to us and we'll check in with the carrier for you.

You'll receive your tracking number as soon as your canvas ships from our production facility — typically within 3–5 business days after your order is placed.

Look for an email with your tracking number and a direct link to track your shipment in real time.

Most carriers offer SMS tracking updates. Once you receive your tracking number, visit the carrier's website (link provided in your shipping email) and sign up for text notifications.

You'll get real-time updates sent directly to your phone, including out-for-delivery alerts and delivery confirmations.

Your canvas typically arrives within 8–13 business days from the day you place your order.

This includes:

Production time: 3–5 business days (each piece is custom-printed to order)
Shipping time: 5–8 business days

We'll keep you updated every step of the way with email notifications.

During peak seasons (holidays, major promotions), production may take an additional 1–2 business days.

Orders placed Monday–Friday typically enter production within 24 hours and ship within 3–5 business days.

Weekend orders (Saturday–Sunday) begin processing on Monday morning. We don't ship on federal holidays, but we'll let you know if your order is affected.

Each canvas is printed on demand with premium materials, which is why we take the time to ensure perfection before shipping.

Currently, we offer free standard shipping for all orders. Because each canvas is custom-printed after you order, we can't rush production without compromising our quality standards.

However, standard shipping is reliable and fast — most U.S. customers receive their canvas well within two weeks of ordering.

Need it by a certain date? Contact us before ordering and we'll do our best to prioritize your order.

If your order hasn't shipped yet, we can update your address. Contact us immediately with your order number and new address.

Once your canvas has shipped, we can't redirect it, but you may be able to contact the carrier directly using your tracking number to request a delivery address change or hold for pickup.

Most carriers will leave your canvas in a safe location (porch, mailroom, with building manager) if you're not home. You'll receive a delivery confirmation email with details.

If signature is required or the location isn't secure, the carrier will leave a notice and attempt redelivery or hold your package at a nearby facility for pickup.

You can often provide delivery instructions or authorize release through your carrier's tracking portal using your tracking number.

First, check these common locations:

• Front/back porch, side door, or garage
• With a neighbor (carriers sometimes deliver to adjacent addresses)
• Building mailroom or front desk
• Inside a parcel locker or package room

Sometimes carriers mark packages as "delivered" slightly before actual delivery. Wait 24 hours, as it may still arrive.

If you still can't locate your canvas after 24 hours, contact us immediately with your order number. We'll file a claim with the carrier and arrange a replacement.

We're sorry this happened. We package every canvas with premium protective materials, but occasionally shipping can be rough.

Contact us within 30 days of delivery with:

• Your order number
• Photos of the damage (packaging and canvas)
• A brief description of the issue

If your package arrives with visible external damage, please photograph the packaging before opening it. This helps us resolve your claim faster.

We'll review your claim within 48 hours and work with you to find the best solution.

Yes! Once your canvas ships, you can often request package rerouting or pickup through your carrier's website using your tracking number.

Most carriers offer free options to:

• Hold at a local facility for pickup
• Deliver to a different address
• Reschedule delivery for a specific day
• Require signature confirmation

These options vary by carrier and location. Check your tracking portal for available delivery management options.

We ship to PO Boxes within the United States. For APO/FPO military addresses, we can accommodate most requests.

Please note that PO Box deliveries may take 1–2 days longer than standard addresses, and tracking may be less detailed.

If you're unsure whether we can ship to your address, reach out with your full address and we'll confirm before you order.

Shipping is free on all orders within the contiguous United States (48 states). No minimums, no exceptions.

For Alaska and Hawaii, a small shipping surcharge may apply and will be calculated at checkout.

At this time, Maison Canvas ships exclusively within the United States. We're working on expanding our shipping options — stay tuned.

If you're outside the U.S. and interested in our art, reach out to us and we'll let you know as soon as international shipping becomes available.

We partner with trusted carriers including UPS, FedEx, and USPS to ensure your canvas arrives safely.

The specific carrier for your order will be shown in your shipping confirmation email along with your tracking number.

All shipments are fully insured and trackable from production to your door.

Yes, absolutely. Every shipment is fully insured for its full value at no additional cost to you.

In the rare event your canvas is lost or damaged in transit, we'll work with you to arrange a replacement or full refund.

We don't currently offer local pickup since each canvas is printed on demand at our U.S. production facility and shipped directly to you.

This allows us to offer the fastest delivery times and maintain our premium quality standards while keeping shipping free.